DISCOUNT: BUY 2 products, can GET 5% off ;（Discount Code：021616） BUY 3 products, can GET 10% off（Discount Code：031636）
Do you sell fish, hamster, rabbit, or bird products?
We love all these animals but unfortunately we don't sell products for them at the moment. We will keep you posted if we do though!
What is your best dog food advice?
Like children, every pet is different. While there are no strict rules for what you should feed your pet, we have taken the hard work out of the process for you and selected the best food available on the market.
I don't have a credit card - do you accept cash on delivery?
We're very sorry, but we can't accept COD. We have tried it before and it didn't work because some people forgot to leave money for our drivers, which meant subsequent deliveries were delivered late. We don't want your cat or dog to go hungry while waiting for their dinner because of one forgetful person!
Do you offer bank transfer payments?
As our goal is to make things as efficient for you and your pet as possible, unfortunately we are unable to provide bank transfer payment at the moment because it is simply not very efficient.
Can I track my order?
After your order ships out, you’ll receive an email for order confirmation, which includes a tracking number. You can use it to check order status.
It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
If your order has not been delivered in 45 days after you receive the email for order confirmation, please send us your name and order number via email . We will look into it for you.
Can I cancel my order?
Please take a look at our SHIPPING & RETURNS Policy here.
My product seems to be damaged. What should I do?
We are terribly sorry about this - we try hard to make sure all our products are well packed, but sometimes accidents happen. Please do let us know about it, and we'll replace the product right away. Unfortunately if the item has been damaged by your pet, we're unable to assist you with an return.